{"id":3873,"date":"2020-06-15T14:52:06","date_gmt":"2020-06-15T18:52:06","guid":{"rendered":"http:\/\/localhost\/testsite\/?page_id=3873"},"modified":"2022-10-11T11:56:58","modified_gmt":"2022-10-11T15:56:58","slug":"technical-service-representative","status":"publish","type":"page","link":"https:\/\/crescendo.com\/fr\/technical-service-representative\/","title":{"rendered":"Repr\u00e9sentant du service technique"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3873\" class=\"elementor elementor-3873\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b79e70 elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"1b79e70\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-156173a\" data-id=\"156173a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3bc3606 elementor-widget elementor-widget-heading\" data-id=\"3bc3606\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Repr\u00e9sentant du service technique<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-848eab5 elementor-widget elementor-widget-heading\" data-id=\"848eab5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Joignez-vous \u00e0 notre \u00e9quipe d\u00e8s aujourd\u2019hui<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8566bac elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"8566bac\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b22d1a1 elementor-sm-50\" data-id=\"b22d1a1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-538dfec elementor-widget elementor-widget-heading\" data-id=\"538dfec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Type d\u2019emploi<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88490cd elementor-widget elementor-widget-heading\" data-id=\"88490cd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Temps plein \/ permanent<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-156d959\" data-id=\"156d959\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b1f018 elementor-widget elementor-widget-heading\" data-id=\"5b1f018\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Emplacement<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17dfc0b elementor-widget elementor-widget-heading\" data-id=\"17dfc0b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Laval, Qu\u00e9bec<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-32a1a95 elementor-section-content-middle elementor-section-stretched elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"32a1a95\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1c41e90\" data-id=\"1c41e90\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8291f75 elementor-section-full_width elementor-section-content-top elementor-section-height-default elementor-section-height-default\" data-id=\"8291f75\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2852bf6\" data-id=\"2852bf6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b5a932 elementor-widget elementor-widget-heading\" data-id=\"3b5a932\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Crit\u00e8res pour ce poste<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efe65c5 elementor-widget elementor-widget-text-editor\" data-id=\"efe65c5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le r\u00f4le du repr\u00e9sentant des services techniques est de fournir un soutien de premi\u00e8re ligne pour toutes les applications logicielles de Crescendo. L'\u00e9quipe de repr\u00e9sentants des services techniques fournit un soutien sur place et\/ou \u00e0 distance, l'installation, la configuration et la formation aux clients de Crescendo \u00e0 travers le monde.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d07ec3 elementor-widget elementor-widget-heading\" data-id=\"7d07ec3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Principales t\u00e2ches et responsabilit\u00e9s<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-891fa95 elementor-widget elementor-widget-text-editor\" data-id=\"891fa95\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>R\u00e9pondre aux appels des clients, communiquer avec eux, diagnostiquer les dysfonctionnements des logiciels et du mat\u00e9riel, r\u00e9soudre les probl\u00e8mes.<\/li><li>Servir de premier point de contact pour les clients qui cherchent une assistance technique par t\u00e9l\u00e9phone ou par courriel.<\/li><li>Enregistrer les incidents et les probl\u00e8mes ainsi que leurs r\u00e9solutions de mani\u00e8re tr\u00e8s d\u00e9taill\u00e9e.\u00a0<\/li><li>Effectuer un d\u00e9pannage \u00e0 distance par le biais de techniques de diagnostic et de questions pertinentes.<\/li><li>D\u00e9terminer la meilleure solution en fonction du probl\u00e8me et des d\u00e9tails fournis par les clients.<\/li><li>Guider le client dans le processus de r\u00e9solution du probl\u00e8me.<\/li><li>Diriger les probl\u00e8mes non r\u00e9solus vers le niveau sup\u00e9rieur du personnel de soutien.<\/li><li>Fournir des informations pr\u00e9cises sur les produits ou services informatiques.<\/li><li>Assurer le suivi et la mise \u00e0 jour du statut et des informations relatives aux clients.<\/li><li>Transmettre tout commentaire ou toute suggestion des clients \u00e0 l'\u00e9quipe interne appropri\u00e9e.<\/li><li>Identifier et sugg\u00e9rer des am\u00e9liorations possibles des proc\u00e9dures.<\/li><li>Au besoin, fournir le soutien sur place pour les solutions Crescendo.<\/li><li>Installer et configurer les solutions Crescendo.<\/li><li>Fournir une formation \u00e0 distance et sur place aux clients sur l'utilisation des solutions de Crescendo.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-359bc18 elementor-widget elementor-widget-heading\" data-id=\"359bc18\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Formation et exp\u00e9rience<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b434241 elementor-widget elementor-widget-text-editor\" data-id=\"b434241\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Au moins 2 ans d'exp\u00e9rience pratique dans un service d'assistance ou de support technique.<\/li><li>Exp\u00e9rience confirm\u00e9e en tant que technicien du service d'assistance ou autre r\u00f4le d'assistance \u00e0 la client\u00e8le.<\/li><li>Parfaitement bilingue fran\u00e7ais\/anglais.<\/li><li>Exp\u00e9rience avec les syst\u00e8mes de gestion de la relation client (CRM), mise \u00e0 jour des cas d'assistance.<\/li><li>Connaissance technique des produits bureautiques, des bases de donn\u00e9es et des connexions \u00e0 distance.<\/li><li>Bonne compr\u00e9hension des syst\u00e8mes informatiques, des appareils mobiles et des autres produits technologiques.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f90c194 elementor-widget elementor-widget-heading\" data-id=\"f90c194\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Comp\u00e9tences cl\u00e9s<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b6db37 elementor-widget elementor-widget-text-editor\" data-id=\"5b6db37\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Connaissance de SQL (MSSQL).<\/li><li>Ma\u00eetrise de Windows OS et Windows Server.<\/li><li>Capacit\u00e9 d'acqu\u00e9rir et d'appliquer des informations de d\u00e9pannage.<\/li><li>Capacit\u00e9 \u00e0 diagnostiquer et \u00e0 r\u00e9soudre les probl\u00e8mes techniques.<\/li><li>Excellentes capacit\u00e9s de communication<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25b7b10 elementor-tablet-align-left elementor-align-left elementor-widget elementor-widget-button\" data-id=\"25b7b10\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/crescendo.com\/fr\/job-application\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Postulez maintenant<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Technical Service Representative Join Our Team Today Job Type Full Time \/ Permanent Location Laval, QC Criteria For This Position The role of Technical Services Representative is to provide first-line support for all Crescendo software applications. The team of Technical Services Representatives provides on-site and\/or remote support, installation, configuration and training to Crescendo clients worldwide. &#8230; <a title=\"Repr\u00e9sentant du service technique\" class=\"read-more\" href=\"https:\/\/crescendo.com\/fr\/technical-service-representative\/\" aria-label=\"Read more about Technical Service Representative\">Continuer la lecture<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3873","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.2 (Yoast SEO v24.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>Technical Service Representative - Crescendo Systems<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/crescendo.com\/fr\/technical-service-representative\/\" \/>\r\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Technical Service Representative\" \/>\r\n<meta property=\"og:description\" content=\"Technical Service Representative Join Our Team Today Job Type Full Time \/ Permanent Location Laval, QC Criteria For This Position The role of Technical Services Representative is to provide first-line support for all Crescendo software applications. 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