{"id":3873,"date":"2020-06-15T14:52:06","date_gmt":"2020-06-15T18:52:06","guid":{"rendered":"http:\/\/localhost\/testsite\/?page_id=3873"},"modified":"2022-10-11T11:56:58","modified_gmt":"2022-10-11T15:56:58","slug":"technical-service-representative","status":"publish","type":"page","link":"https:\/\/crescendo.com\/en\/technical-service-representative\/","title":{"rendered":"Technical Service Representative"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3873\" class=\"elementor elementor-3873\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b79e70 elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"1b79e70\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-156173a\" data-id=\"156173a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3bc3606 elementor-widget elementor-widget-heading\" data-id=\"3bc3606\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Technical Service Representative<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-848eab5 elementor-widget elementor-widget-heading\" data-id=\"848eab5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Join Our Team Today<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8566bac elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"8566bac\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b22d1a1 elementor-sm-50\" data-id=\"b22d1a1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-538dfec elementor-widget elementor-widget-heading\" data-id=\"538dfec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Job Type<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88490cd elementor-widget elementor-widget-heading\" data-id=\"88490cd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Full Time \/ Permanent<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-156d959\" data-id=\"156d959\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b1f018 elementor-widget elementor-widget-heading\" data-id=\"5b1f018\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Location<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17dfc0b elementor-widget elementor-widget-heading\" data-id=\"17dfc0b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Laval, QC<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-32a1a95 elementor-section-content-middle elementor-section-stretched elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"32a1a95\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1c41e90\" data-id=\"1c41e90\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8291f75 elementor-section-full_width elementor-section-content-top elementor-section-height-default elementor-section-height-default\" data-id=\"8291f75\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2852bf6\" data-id=\"2852bf6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b5a932 elementor-widget elementor-widget-heading\" data-id=\"3b5a932\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Criteria For This Position<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efe65c5 elementor-widget elementor-widget-text-editor\" data-id=\"efe65c5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The role of Technical Services Representative is to provide first-line support for all Crescendo software applications. The team of Technical Services Representatives provides on-site and\/or remote support, installation, configuration and training to Crescendo clients worldwide.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d07ec3 elementor-widget elementor-widget-heading\" data-id=\"7d07ec3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Main Tasks and Responsibilities<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-891fa95 elementor-widget elementor-widget-text-editor\" data-id=\"891fa95\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Answer customer calls, communicate with clients, diagnose software &amp; hardware malfunctions, troubleshoot problems<\/li><li>Serve as the first point of contact for customers seeking technical assistance over the phone or by email<\/li><li>Record incidents and problems and their resolutions in great detail\u00a0<\/li><li>Perform remote troubleshooting through diagnostic techniques and pertinent questions<\/li><li>Determine the best solution based on the issue and details provided by customers<\/li><li>Walk the customer through the problem-solving process<\/li><li>Direct unresolved issues to the next level of support personnel<\/li><li>Provide accurate information on IT products or services<\/li><li>Follow-up and update customer status and information<\/li><li>Pass on any feedback or suggestions by customers to the appropriate internal team<\/li><li>Identify and suggest possible improvements on procedures<\/li><li>When required, provide on-site support for Crescendo solutions<\/li><li>Install and configure Crescendo solutions<\/li><li>Provide remote and on-site training to clients in the use of Crescendo solutions<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-359bc18 elementor-widget elementor-widget-heading\" data-id=\"359bc18\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Education and Experience<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b434241 elementor-widget elementor-widget-text-editor\" data-id=\"b434241\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>At least 2 years of solid experience in a help desk or technical support capacity<\/li><li>Proven experience as a help desk technician or other customer support role<\/li><li>Perfectly bilingual French &amp; English<\/li><li>Experience with CRM, updating cases<\/li><li>Tech savvy with working knowledge of office automation products, databases and remote control<\/li><li>Good understanding of computer systems, mobile devices and other tech products<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f90c194 elementor-widget elementor-widget-heading\" data-id=\"f90c194\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Key Competencies<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b6db37 elementor-widget elementor-widget-text-editor\" data-id=\"5b6db37\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Basic SQL knowledge (MSSQL)<\/li><li>Proficient in Windows OS and Windows Server<\/li><li>Ability to acquire and apply troubleshooting information<\/li><li>Ability to diagnose and resolve technical issues<\/li><li>Excellent communication skills<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25b7b10 elementor-tablet-align-left elementor-align-left elementor-widget elementor-widget-button\" data-id=\"25b7b10\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/crescendo.com\/job-application\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Apply Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Technical Service Representative Join Our Team Today Job Type Full Time \/ Permanent Location Laval, QC Criteria For This Position The role of Technical Services Representative is to provide first-line support for all Crescendo software applications. The team of Technical Services Representatives provides on-site and\/or remote support, installation, configuration and training to Crescendo clients worldwide. &#8230; <a title=\"Technical Service Representative\" class=\"read-more\" href=\"https:\/\/crescendo.com\/en\/technical-service-representative\/\" aria-label=\"Read more about Technical Service Representative\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3873","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.2 (Yoast SEO v24.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>Technical Service Representative - Crescendo Systems<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/crescendo.com\/en\/technical-service-representative\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Technical Service Representative\" \/>\r\n<meta property=\"og:description\" content=\"Technical Service Representative Join Our Team Today Job Type Full Time \/ Permanent Location Laval, QC Criteria For This Position The role of Technical Services Representative is to provide first-line support for all Crescendo software applications. 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Read more\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/crescendo.com\/en\/technical-service-representative\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Crescendo Systems\" \/>\r\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/crescendo.systems\" \/>\r\n<meta property=\"article:modified_time\" content=\"2022-10-11T15:56:58+00:00\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:site\" content=\"@crescendocorp\" \/>\r\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/crescendo.com\/en\/technical-service-representative\/\",\"url\":\"https:\/\/crescendo.com\/en\/technical-service-representative\/\",\"name\":\"Technical Service Representative - Crescendo Systems\",\"isPartOf\":{\"@id\":\"https:\/\/crescendo.com\/en\/#website\"},\"datePublished\":\"2020-06-15T18:52:06+00:00\",\"dateModified\":\"2022-10-11T15:56:58+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/crescendo.com\/en\/technical-service-representative\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/crescendo.com\/en\/technical-service-representative\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/crescendo.com\/en\/technical-service-representative\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/crescendo.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Technical Service Representative\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/crescendo.com\/en\/#website\",\"url\":\"https:\/\/crescendo.com\/en\/\",\"name\":\"Crescendo Systems\",\"description\":\"Electronic documentation and voice processing solutions\",\"publisher\":{\"@id\":\"https:\/\/crescendo.com\/en\/#organization\"},\"alternateName\":\"Crescendo\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/crescendo.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/crescendo.com\/en\/#organization\",\"name\":\"Crescendo Systems\",\"alternateName\":\"Crescendo\",\"url\":\"https:\/\/crescendo.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\/\/crescendo.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/crescendo.com\/wp-content\/uploads\/2022\/01\/cropped-Fav-Icon.png\",\"contentUrl\":\"https:\/\/crescendo.com\/wp-content\/uploads\/2022\/01\/cropped-Fav-Icon.png\",\"width\":512,\"height\":512,\"caption\":\"Crescendo Systems\"},\"image\":{\"@id\":\"https:\/\/crescendo.com\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/crescendo.systems\",\"https:\/\/x.com\/crescendocorp\",\"https:\/\/ca.linkedin.com\/company\/crescendo-systems-corporation\",\"https:\/\/www.instagram.com\/crescendosystems\/\"]}]}<\/script>\r\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Technical Service Representative - Crescendo Systems","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/crescendo.com\/en\/technical-service-representative\/","og_locale":"en_US","og_type":"article","og_title":"Technical Service Representative","og_description":"Technical Service Representative Join Our Team Today Job Type Full Time \/ Permanent Location Laval, QC Criteria For This Position The role of Technical Services Representative is to provide first-line support for all Crescendo software applications. 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